Privacy Policy – Vietnam Corner

Your privacy is very important to us. Vietnam Corner complies with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, store, use and disclose your personal data when you visit our website, create an account, place an order, or otherwise interact with us.

By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.

1. Applicability

This Privacy Policy applies to all processing of personal data carried out by Vietnam Corner, including through our webshop, customer accounts, orders, and customer service.

2. Definitions

  • Personal data: any information relating to an identified or identifiable natural person.

  • Processing of personal data: any operation performed on personal data, such as collection, storage, modification, consultation, transfer, or deletion.

3. Purposes of Processing

We only process your personal data for specific, legitimate purposes, including:

  • Processing and delivering your orders;
  • Managing payments and invoicing;
  • Creating and managing customer accounts;
  • Providing access to customer portals;
  • Maintaining and improving customer relationships, including sending newsletters, offers, and updates;
  • Handling customer inquiries and support requests;
  • Statistical analysis and improving our services;
  • Showing relevant advertisements and offers;
  • Complying with legal obligations (e.g. tax laws, fraud prevention).

We may also collect anonymized data for business improvement and statistical purposes.

4. What Data We Collect

Depending on your interaction with us, we may collect the following data:

  • First and last name

  • Gender

  • Date of birth

  • Address details (billing and shipping)

  • Telephone number

  • Email address

  • Company name (if applicable)

  • Payment data

  • IP address

  • Internet browser and device type

  • Login credentials (username, password)

  • Data about your activities on our website

  • Location data (only with your consent)

We do not intend to collect personal data from children under the age of 16 without parental consent. Parents are encouraged to monitor their children’s online activities.

5. Provision of Personal Data

We do not share your personal data with third parties unless:

  • it is legally required, or

  • it is necessary for the services you request (e.g. deliveries, payment processing).

In these cases, your data may be shared with:

  • Our affiliated entities and franchise partners;

  • Payment service providers (for processing online payments);

  • IT and cloud service providers;

  • External mailing and SMS providers;

  • Delivery and logistics partners;

  • Third parties known to you at the time of data collection.

Anonymous data may be shared for statistical or research purposes.

All third-party processors are bound by agreements to protect your personal data.

6. Data Retention

We do not keep your personal data longer than necessary:

  • Account data: retained until you delete your account.

  • Order data: retained until the order is completed and for as long as legally required (e.g. tax laws).

  • Contact form data: retained until your inquiry is resolved and up to 3 months thereafter.

  • Statistical data: retained up to 1 year.

7. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss. While we strive to protect your information, no method of electronic transmission is 100% secure. We advise you to keep your login credentials confidential and notify us immediately in case of a suspected security breach.

8. Cookies

Our website uses cookies to ensure proper functionality and improve user experience. Cookies may be used to:

  • Remember your preferences and login information;

  • Analyze website traffic and usage;

  • Provide personalized content and advertisements.

You will be asked for consent before non-essential cookies are placed. You can disable or delete cookies through your browser settings, though some website features may no longer function properly.

Third parties (such as Google or social media platforms) may also place cookies. Please review their privacy statements for more information.

9. Your Rights

You have the following rights regarding your personal data:

  • Right of access – to know what data we hold about you;

  • Right of correction – to update or correct your data;

  • Right of deletion – to request erasure of your data;

  • Right to withdraw consent – to stop processing based on your consent;

  • Right to restrict processing – to limit how your data is used;

  • Right to data portability – to receive your data in a machine-readable format;

  • Right to object – to direct marketing or other specific uses.

To exercise your rights, please contact us (see Contact Information below). For security reasons, we may ask for a copy of your ID (with sensitive information such as photo, MRZ, passport number, and citizen number blacked out).

We will respond to your request within four weeks.

10. Complaints

If you have concerns about how we handle your data, please contact us first. If you are not satisfied, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website. Please check regularly for updates.